She Was Ready to Replace Her Whole Team. Everyone Stayed.

STARTING POINT

Owner ready to replace the team

ACTION

Reassign roles and coach the owner

OUTCOME

Every person stayed

The owner knew something was wrong. The business was doing fine, chugging along, but results were nowhere near where she wanted them. She didn't have a people plan, and she didn't know how to look for the problem. She only knew how it felt.

By the time she called us, she was ready to let every person on her staff go. All of them.

What was actually happening

We started where we always start. What does each role really demand, day to day? Then we looked at how each person on her team is naturally wired.

The problem wasn't the people. Good people were sitting in roles that fought against their natural drives, and they were adapting all day long to survive in them. People who adapt that much get tired. Tired people miss things. From the outside, it looked like a team that didn't care.

What we changed

We didn't replace anyone. We moved people into the roles they were wired for, and we coached the owner to lead each person the way that person needs to be led.

What happened

Every single person stayed.

She didn't have a people problem. She had a placement problem, and nobody had ever shown her the difference.

Blame is easy. Leadership is not.

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